Shipping Information
How long will it take to dispatch my order?
Most in-stock items are dispatched within 24–48 hours from our warehouse.
How long will it take to get my order?
We partner with a range of trusted freight providers to ensure reliable and efficient delivery across Australia. Delivery timeframes may vary depending on product availability, freight requirements, and your location.
Can I track my order?
Yes. Tracking information will be provided once your order has been dispatched. If you have any questions regarding your order, our team is available to assist.
What if my equipment arrives damaged?
If your order arrives damaged, please contact our team at sales@dlc.com.au as soon as possible with photos of the packaging and product so we can assist promptly.
Orders, Warranty and Returns
How do I place an order?
Orders can be placed online through our B2B portal, over the phone, or directly with our sales team at sales@dlc.com.au. Need assistance or a quotation? Our team is here to help.
How do I change or cancel my order?
If you need to amend or cancel your order, please contact our team as soon as possible on 1300 785 405 or at sales@dlc.com.au. Once dispatched, orders may no longer be eligible for modification or cancellation.
Do you offer backorders?
Yes. If an item is temporarily unavailable, our team can advise estimated lead times and arrange backorders where applicable.
Do your products include warranty?
Warranty coverage varies depending on the product type. Warranty information is available on most product pages throughout our website and can also be provided prior to purchase upon request.
Can I return a product?
Yes. Please see our Return Policy at https://www.dlc.com.au/return-policy/.
Equipment Services
Do you offer training and installation services?
Yes. We provide installation and training across selected equipment ranges.
Do you offer product demonstrations?
Yes. Product demonstrations are available across selected equipment ranges and can be arranged through our sales team.
Service and Repairs
Do you offer equipment servicing?
Yes. We offer equipment servicing, maintenance, and repair support.
Do you provide technical support?
Yes. We provide technical support across a broad range of products. For technical assistance, please visit our Support page, submit a support ticket online, or contact our team directly on 1300 785 405 and press 2 for support.